@font-face{font-family:"Exo 2";src:url("/assets/fonts/Exo2-VariableFont_wght.ttf") format("truetype");font-weight:100 900;font-style:normal;font-display:swap}
:root{font-family:"Exo 2",Arial,Helvetica,sans-serif;color:#30283b;background:#f8f7fa;font-synthesis:none;--brand-primary:#662d91;--muted:#6f687a;--line:#e4dfeb}*{box-sizing:border-box}body{margin:0}button,input,textarea{font:inherit}button{background:var(--brand-primary);color:white;border:0;border-radius:9px;padding:12px 18px;cursor:pointer;font-weight:600}button:hover{filter:brightness(.94)}button:disabled{opacity:.45;cursor:not-allowed}input,textarea{border:1px solid var(--line);border-radius:9px;padding:13px;background:white;color:#30283b;width:100%}input:focus,textarea:focus{outline:2px solid #908fb2;outline-offset:2px}label{display:block;font-size:14px;font-weight:600;margin:24px 0 9px}h1,h2,p{margin-top:0}h2{font-size:24px;letter-spacing:-.6px}p,small{line-height:1.6}small,.muted{color:var(--muted)}[hidden]{display:none!important}.login{min-height:100vh;display:grid;grid-template-columns:1fr 1fr}.intro{padding:60px 10%;background:#f5f2f8;color:#30283b;position:relative;display:flex;flex-direction:column;justify-content:center}.brand{display:flex;align-items:center;gap:10px;font-size:24px;font-weight:700;letter-spacing:-1px}.logo{background:#ccffd9;color:#662d91;border-radius:12px;padding:7px 10px;font-size:24px}.intro .brand{position:absolute;top:48px}.eyebrow{font-size:11px;font-weight:700;letter-spacing:2px;color:var(--muted)}.intro .eyebrow{color:#662d91}.intro h1{font-size:clamp(40px,4.6vw,70px);line-height:1.08;letter-spacing:-3px;margin:24px 0}.intro p{color:#625a6c;max-width:350px;font-size:17px}.intro-footer{position:absolute;bottom:42px;font-size:13px;color:#6f687a}.login-panel{display:grid;place-items:center;padding:40px}.login-panel form{width:100%;max-width:380px}.login-panel h2{margin:16px 0 12px;font-size:30px}.login-panel p{color:var(--muted)}.login-panel button{width:100%;margin:22px 0;display:flex;justify-content:space-between}.login-panel small{display:block;text-align:center;font-size:12px}header{height:80px;border-bottom:1px solid var(--line);display:flex;align-items:center;justify-content:space-between;padding:0 32px;background:white}.header-label{font-size:14px;font-weight:400;letter-spacing:0;color:var(--muted);margin-left:14px}.account{display:flex;align-items:center;gap:20px;font-size:13px}.subtle{background:white;color:#662d91;border:1px solid var(--line)}main{display:grid;grid-template-columns:340px 1fr;height:calc(100dvh - 80px)}aside{background:#ffffff;border-right:1px solid var(--line);padding:28px 20px;display:flex;flex-direction:column;min-height:0}.aside-heading{display:flex;align-items:center;justify-content:space-between}.aside-heading h2{margin:8px 0 24px;font-size:22px}.square{font-size:22px;padding:4px 12px}.filters{display:flex;gap:4px;margin:20px 0}.filters button{font-size:12px;padding:9px 12px;color:#625a6c;background:transparent}.filters .selected{color:var(--brand-primary);background:#eee5f5}#conversation-list{overflow:auto;flex:1}.conversation{background:transparent;color:#30283b;text-align:left;display:block;width:100%;padding:17px 13px;margin-bottom:8px;border:1px solid transparent}.conversation.active{border-color:#c8afdc;background:#f0e8f7}.conversation strong{display:block;white-space:nowrap;text-overflow:ellipsis;overflow:hidden;font-size:14px;margin:8px 0}.conversation small{font-weight:400;font-size:12px;display:block}.conversation-top{display:flex;justify-content:space-between;gap:4px;font-size:11px;color:var(--muted)}.connection{font-size:11px;color:var(--muted);padding-top:20px}.thread{min-width:0;min-height:0;background:#f8f7fa}.empty{height:100%;display:flex;flex-direction:column;align-items:center;justify-content:center;text-align:center;padding:30px}.empty h2{font-size:23px;margin:20px 0 8px}.empty p{font-size:14px;color:var(--muted)}.empty-icon{font-size:36px;border-radius:24px;background:#eee5f5;color:var(--brand-primary);padding:18px 28px}#active-thread{height:100%;display:flex;flex-direction:column}.thread-heading{background:white;padding:24px 32px;display:flex;align-items:center;justify-content:space-between;border-bottom:1px solid var(--line);gap:12px}.thread-heading h2{margin:10px 0 4px;font-size:21px;overflow-wrap:anywhere}.thread-heading p{font-size:12px;color:var(--muted);margin:0}.badge{font-size:10px;background:#ccffd9;color:var(--brand-primary);padding:5px 9px;border-radius:20px;font-weight:700;text-transform:uppercase;letter-spacing:.6px}.actions{display:flex;gap:8px;flex-shrink:0}.actions button{font-size:12px}.customer{background:#f0edf6;padding:12px 32px;font-size:12px;color:#625a6c;display:flex;flex-wrap:wrap;gap:8px 24px;overflow-wrap:anywhere}.messages{padding:26px 32px;overflow:auto;flex:1;min-height:100px;display:flex;flex-direction:column;gap:16px}.message{align-self:flex-start;max-width:78%;background:white;border:1px solid var(--line);border-radius:0 14px 14px 14px;padding:14px 18px;white-space:pre-wrap;overflow-wrap:anywhere;font-size:14px;line-height:1.5}.message.mine{align-self:flex-end;background:#eee5f5;border-color:#d5c2e4;border-radius:14px 0 14px 14px}.message small{display:block;font-size:10px;margin-bottom:6px}.message time{font-size:10px;color:#6f687a;display:block;text-align:right;margin-top:7px}.composer{margin:0 28px 24px;background:white;border:1px solid var(--line);border-radius:12px;padding:12px}.composer textarea{resize:none;border:0;padding:8px;font-size:14px}.composer-bottom{display:flex;align-items:center;justify-content:space-between;margin-top:8px;gap:10px}.composer small{font-size:10px}.composer button{font-size:12px}dialog{border:1px solid var(--line);border-radius:16px;padding:32px;width:480px;max-width:calc(100% - 32px)}dialog::backdrop{background:#30283b77}dialog h2{margin-top:14px}.dialog-actions{display:flex;justify-content:flex-end;gap:10px;margin-top:24px}#notice{position:fixed;top:12px;left:50%;transform:translateX(-50%);background:#fff3eb;color:#8c391e;border:1px solid #eccbbb;padding:12px 20px;border-radius:10px;z-index:10;max-width:90%;box-shadow:0 6px 30px #0001;font-size:14px}.sr-only{position:absolute;width:1px;height:1px;overflow:hidden;clip:rect(0,0,0,0)}@media(max-width:850px){main{grid-template-columns:270px 1fr}.thread-heading,.messages{padding:18px}.customer{padding:12px 18px}.thread-heading{align-items:flex-start;flex-direction:column}.composer{margin:0 14px 14px}.header-label{display:none}}@media(max-width:600px){.login{grid-template-columns:1fr}.intro{padding:95px 30px 40px}.intro .brand{top:25px}.intro h1{font-size:44px}.intro-footer{display:none}.login-panel{padding:40px 25px}header{padding:0 16px;height:70px}.account{gap:8px}#identity{max-width:120px;overflow:hidden;text-overflow:ellipsis;white-space:nowrap}main{grid-template-columns:1fr;height:auto}aside{padding:20px;border-right:0;max-height:300px}.aside-heading h2{margin-bottom:10px}.filters{margin:10px 0}.connection{padding-top:6px}.thread{height:70dvh;min-height:450px;border-top:1px solid var(--line)}.message{max-width:90%}.composer small{max-width:170px}.empty h2{font-size:20px}}
.user-profile{background:#f5f2f8;border:1px solid #e4dfeb;border-radius:12px;padding:16px;margin-bottom:24px;flex-shrink:0}.user-profile dl{margin:12px 0 0;display:grid;gap:8px}.user-profile dl>div{display:grid;grid-template-columns:58px minmax(0,1fr);gap:10px;font-size:12px;line-height:1.5}.user-profile dt{color:#625a6c}.user-profile dd{margin:0;font-weight:600;overflow-wrap:anywhere}aside>input,.aside-heading,.filters,.connection{flex-shrink:0}@media(max-width:600px){aside{max-height:490px}#conversation-list{min-height:70px}.user-profile{padding:12px;margin-bottom:16px}.user-profile dl{grid-template-columns:1fr 1fr;gap:8px 16px}.user-profile dl>div{grid-template-columns:48px minmax(0,1fr)}}
.attachment-preview{display:flex;align-items:center;gap:12px;padding:10px;background:#f0edf6;border:1px solid var(--line);border-radius:8px;margin-bottom:8px}.attachment-preview>img{width:100px;height:72px;object-fit:contain;border-radius:5px;background:white}.attachment-info{flex:1;min-width:0}.attachment-info strong{display:block;font-size:12px;overflow-wrap:anywhere}.attachment-info small{display:block;margin-top:5px}.attachment-preview button{flex-shrink:0}.composer-bottom{flex-wrap:wrap}.composer-bottom #send{margin-left:auto}.message-attachment{display:block;color:var(--brand-primary);font-size:11px;margin-top:8px;white-space:normal;text-decoration:none}.message-attachment img{display:block;max-width:100%;width:auto;max-height:280px;border-radius:7px;background:#f0edf6;object-fit:contain}.message-attachment span{display:block;margin-top:6px}.composer{flex-shrink:0}.messages .message{flex-shrink:0}@media(max-width:600px){.attachment-preview>img{width:70px;height:52px}.composer-bottom small{order:3;max-width:none;width:100%}.attachment-preview{gap:8px}.message-attachment img{max-height:210px}}

/* Identidad IO: guía de uso, octubre 2020. Logos originales sin modificaciones. */
:root{--brand-gray:#808080;--brand-aqua:#ccffd9;--brand-muted:#908fb2}
.intro{background:radial-gradient(ellipse at 0% 100%,var(--brand-aqua) 0,transparent 62%),linear-gradient(135deg,#f0edf6,#fff 75%);padding:46px 10%;min-height:720px;overflow:hidden}
.intro .brand{position:static;margin-bottom:32px;display:block;z-index:1}
.brand-primary{display:block;width:180px;max-width:100%;height:auto}
.brand-horizontal{display:block;width:280px;max-width:100%;height:auto}
.intro h1{font-size:clamp(38px,4vw,58px);letter-spacing:-1.8px;line-height:1.1;color:var(--brand-primary);margin:20px 0}
.intro .eyebrow{color:var(--brand-primary)}
.intro p{font-size:16px;max-width:350px}.intro-footer{position:static;margin-top:32px;color:#625a6c}
.header-label{border-left:1px solid var(--line);padding-left:20px;margin-left:10px;white-space:nowrap;letter-spacing:.2px}
header{border-top:3px solid var(--brand-primary)}
button:focus-visible,a:focus-visible{outline:3px solid var(--brand-muted);outline-offset:3px}
.filters .selected{box-shadow:inset 0 -2px var(--brand-primary)}
.conversation.active{border-left:3px solid var(--brand-primary)}
.badge{color:#49315a;background:var(--brand-aqua)}
.empty-icon{color:var(--brand-primary)}
.user-profile{border-top:3px solid var(--brand-muted)}
.message.mine{color:#30283b}.message small,.message time{color:#625a6c}
@media(max-width:850px){.brand-horizontal{width:245px}.intro{padding:40px 8%}.intro h1{font-size:42px}.brand-primary{width:160px}}
@media(max-width:600px){.intro{min-height:0;padding:32px 28px}.intro .brand{position:static;margin-bottom:24px}.brand-primary{width:130px}.intro h1{font-size:38px}.intro-footer{display:none}.brand-horizontal{width:180px}header .brand{min-width:0;flex-shrink:1}.account{flex-shrink:0;gap:8px}#identity{max-width:85px}.account button{padding:10px 12px}.login-panel{padding:32px 25px}}
@media(max-width:360px){.brand-horizontal{width:150px}#identity{max-width:60px}}
.thread-heading #assignment.assigned{display:inline-block;margin-top:8px;padding:8px 12px;border-radius:8px;background:#eee5f5;color:var(--brand-primary);font-size:14px;font-weight:600;overflow-wrap:anywhere}.thread-heading>div:first-child{min-width:0}.message small.sender-support{color:var(--brand-primary);font-weight:700;font-size:12px}
.actions{flex-wrap:wrap;justify-content:flex-end;max-width:440px}.thread-heading .collaborators{margin-top:9px;color:var(--brand-primary);font-size:13px;overflow-wrap:anywhere}@media(max-width:850px){.actions{justify-content:flex-start;max-width:100%}}
.filters{flex-wrap:wrap}.filters button{padding:9px 10px}#solution-thread{height:100%;display:flex;flex-direction:column}.solution-toolbar{display:flex;align-items:center;justify-content:space-between;flex-wrap:wrap;gap:12px;padding:12px 24px;background:#f0edf6;font-size:13px}.solution-toolbar button{font-size:12px}.solution-row{display:flex;align-items:flex-start;gap:14px}.solution-row>input{width:20px;height:20px;margin-top:16px;flex-shrink:0;accent-color:var(--brand-primary)}.solution-row .message{max-width:calc(100% - 34px)}.solution-note{padding:12px 24px;margin:0;font-size:12px;color:var(--muted);background:white}.solution-row:has(input:checked) .message{border-color:var(--brand-primary);background:#eee5f5}